Greetings from Sutera Sanctuary Lodges Thank you for your email. Below are your booking status:- Reservation ID : 203539 Expiry Date : 24th May 2006 Arrival Date Accom Type Name Qty Unit Price Amount 28-Jul-2006 Laban Rata Resthouse Dormitory Bunk Beds 2 RM69.00 RM138.00 Total Reservation Amount: RM 138.00 -------------------------------------------------------------------------------- Note: 1. All accommodation are based on room configuration. The total number of guest will be in according to the room configuration. Any additional person will be subject to a surcharged of RM100.00 per person. 2. Climbing Fees (Climbing Permit, Insurance, Mt. Guide, Porter Fee, Certificate and Timpohon Gate Transfer) is not include the accommodation prices. 3. Entrance Fee to Kinabalu Park, Mesilau Nature Resort, Poring Hot Spring & Manukan Island is NOT include in the accommodation prices. 4. All fees to be born guest. Payable by CASH to Sabah Parks upon arrival. -------------------------------------------------------------------------------- Should the booking is confirm, please fill in the credit card form attached and fax (60 88 259552) within the stipulated expiry date.. CREDIT CARD AUTHORIZATION FORM To: Reservation Office, Sutera Sanctuary LodgesPlease charge to my credit card (Visa/Master/Amex) the amount of RM ________ being payment of my Reservation No: _______________: Name of the Cardholder : ______________________________________________ (Full name as stated exactly on your credit card) Card Number : _______________________________________________________ (Include also the last 3 digits stated at the back of the card) Expiry Date : __________________________________________________ Issuing Bank : __________________________________________________ I hereby confirm that the above details are correct and my card is valid. Should the Card Centre turn down my card for whatever reasons, I will not hold you responsible for cancelling my reservation. ______________________ Name: Date: Terms & Conditions LABAN RATA Reservation & Payments a.. All rates are nett inclusive of prevailing service charge and government tax. b.. Advance booking can be made to a maximum of 6 months only. c.. Upon confirmation of reservation either by fax, email or telephone, the reservation will be held for 7 days during which you are required to pay us the full amount of your reservation made. d.. Payments can be made in cash or major credit cards. e.. Payments by bankdrafts, company cheques and telegraphic transfer are to be made PAYABLE to Account Name : SUTERA SANCTUARY LODGES Name of Bank : Alliance Bank Malaysia Berhad Account Number : 10039 - 0 - 01 - 002015 - 2 Bank Address : 84, Jalan Gaya, 88000 Kota Kinabalu, Sabah, Malaysia Swift Code : MFBBMYKL All remittances are to be in Ringgit Malaysia. Bank charges incurred are to be borne by the guest. Remittance slip with reservation reference number must be presented or faxed as proof of payment. f.. Upon receipt of proof of payment, the Reservation Department will issue you a Guaranteed reservation confirmation slip. g.. All bookings and guaranteed reservations are not transferable. h.. All the accommodation are strictly based on our unit configuration. Any additional person, RM100.00 per pax will be imposed accordingly. Cancellation, No Show, Unused Services and Amendments a.. If a cancellation to a reservation is made, cancellations charges will be imposed : a.. 30 days and above prior to arrival, a cancellation fee amounting to 50% of your reservation's total amount a.. Less than 30 days prior to arrival, a cancellation fee amounting to 100% of your reservation's total amount 1.. The guest shall notify SSL in writing of any cancellation. 2.. Refund will be made by cheque within 30 days from date of the cancellation. 3.. In the event of NO SHOW, NO REFUNDS will be made as the accommodation reserved is considered used. 4.. Check in time is at 1.00pm. Check out time is at 10.30am. Should you anticipate arriving later than 6pm, please call the respective destination to inform of your new arrival time. 5.. Force Majeure Clause : SSL shall not be held liable or responsible for failure to execute arrangements specified herein directly or indirectly or through or in consequence of war, strikes, riots and Acts of Gods or conditions beyond the control of SSL. 6.. Disputes, Actions or Other Matters arising : It is expressly agreed and declared that the proper law of arrangement is the Law of Malaysia in accordance with the laws and procedures of Malaysia under any and all circumstances. The Management reserved the right to amend the Terms & Conditions without prior notice. KINABALU PARK, MESILAU NATURE RESORT, PORING HOT SPRING AND MANUKAN ISLAND Terms and Conditions Reservation & Payments a.. All rates are nett inclusive of prevailing service charge and government tax. b.. Advance booking can be made to a maximum of 6 months only. c.. Upon confirmation of reservation either by fax, email or telephone, the reservation will be held for 7 days during which you are required to pay us a non refundable deposit amounting to 20% of your reservation's total amount. If deposit is not received within the 7 days, the booking will be cancelled automatically without further notice. d.. Full payment must be made 30 days before the arrival date, or else booking will be cancelled automatically without further notice. e.. If reservation is made within 30 days prior to visit date, full payment is required. f.. Payments can be made in cash or major credit cards. g.. Payments by bankdrafts, company cheques and telegraphic transfer are to be made PAYABLE to Account Name : SUTERA SANCTUARY LODGES Name of Bank : Alliance Bank Malaysia Berhad Account Number : 10039 - 0 - 01 - 002015 - 2 Bank Address : 84, Jalan Gaya, 88000 Kota Kinabalu, Sabah, Malaysia Swift Code : MFBBMYKL All remittances are to be in Ringgit Malaysia. Bank charges incurred are to be borne by the guest. Remittance slip with reservation reference number must be presented or faxed as proof of payment. h.. Upon receipt of proof of payment, the Reservation Department will issue you a Guaranteed Reservation confirmation slip. i.. All bookings and guaranteed reservations are not transferable. j.. All the accommodation are strictly based on our unit configuration. Any additional person, RM100.00 per pax will be imposed accordingly. Cancellation, No Show, Unused Services and Amendments 1.. If a cancellation to a reservation is made, cancellations charges will be imposed : a.. 30 days and above prior to arrival, a cancellation fee amounting to 20% of your reservation's total amount a.. Less than 30 days prior to arrival, a cancellation fee amounting to 100% of your reservation's total amount a.. The guest shall notify SSL in writing of any cancellation. b.. Refund will be made by cheque within 30 days from date of the cancellation. c.. In the event of NO SHOW, NO REFUNDS will be made as the accommodation reserved is considered used. d.. Check in time is at 1.00pm. Check out time is at 10.30am. Should you anticipate arriving later than 6pm, please call the respective destination to inform of your new arrival time. e.. Force Majeure Clause : SSL shall not be held liable or responsible for failure to execute arrangements specified herein directly or indirectly or through or in consequence of war, strikes, riots and Acts of Gods or conditions beyond the control of SSL. f.. Disputes, Actions or Other Matters arising : It is expressly agreed and declared that the proper law of arrangement is the Law of Malaysia in accordance with the laws and procedures of Malaysia under any and all circumstances. The Management reserved the right to amend the Terms & Conditions without prior notice. Thank You Sharon Gabriel Reservation Supervisor General Administrative & Sales Office Lot G15, Ground Floor, Wisma Sabah, 88000 Kota Kinabalu, Sabah Tel: 6 -088 243629, 245742, 244634 Fax: 6 - 088 259552 Email: info@suterasanctuarylodges.com / sales@suterasanctuarylodges.com Websites: www.suterasanctuarylodges.com *********************************************************************** The information contained in this message may be privileged and confidential and protected from disclosure. Any dissemination, distribution, copying of or taking of any action in reliance upon this message, other than to/by the addressee, is strictly prohibited. If you have received this in error, please destroy it and notify us immediately. Opinions, conclusions and other information in this message that do not relate to the official business of our company shall be understood as neither given nor endorsed by it and we disclaim all liability for any such statements. ***********************************************************************